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Privacy Statement
Privacy Statement

Washington National Opera and Your Privacy

Scope

This policy covers how Washington National Opera treats the personal information that it collects through this website or offline via phone, by mail, or at Washington National Opera, including, but not limited to, information related to your past usage of Washington National Opera's products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, or other information that is not otherwise publicly available.

1. Information Collection and Use

  • Anonymity
     
    You may purchase tickets and remain anonymous if you choose to pay by cash in person at our Box Office.
     
  • General Information
     
    You may visit and browse our website as often as you like without logging in and no personal information about your visit will be collected. If you visit our website simply to browse, we may collect general information about the way in which you use our website, including, but not limited to, the time and duration of visit, type of web browser used, the operating system/platform you are using, your IP address, the websites from which you linked to us, and your CPU speed. We also may note whether and how you use the website by recording site traffic patterns and clickstreams. We do not associate this general information collected with any personal information and we do not otherwise monitor this information on an individual basis. Instead, we aggregate this usage information and use it only to identify the levels and areas of interest in Washington National Opera and to improve and refine our website and services. We may perform (or have third parties perform) analyses of visitors' behavior, and may share aggregated, anonymous data with sponsors and advertisers.
     
  • Personal Information
  • Washington National Opera collects personal information when you make a purchase or a contribution, join our mailing list (email or other), request information on our products and services, participate in a promotion or an online survey, contact Washington National Opera with a question or suggestion, apply for employment with Washington National Opera, and when you attend certain special events where heightened security is necessary. Depending on the nature of your interaction with Washington National Opera, we may ask you for information such as your name, phone number, physical address, social security number, birth date, company related information, email address, credit card information including expiration date and billing address, and product preferences. Once you register with Washington National Opera and sign in to any services, you are not anonymous to us.
     
  • Your personal information may be used by us (or third parties engaged by us) to: (1) customize the advertising and the content that you see, (2) fulfill your requests for products and services, (3) contact you, (4) conduct research, (5) respond to subpoenas, court orders or legal process, and (6) establish or exercise our legal rights or defend against legal claims.
    In addition, Washington National Opera may provide your name and address or phone number to third parties whose products we believe may be of interest to you (although we do not share any other information about you, the selection criteria may result in the third party being able to identify your relationship with Washington National Opera in a broad manner, i.e., that you are a subscriber or donor, or may have attended a particular production). You can request at anytime that we do not share your name and address or phone numbers with such third parties. Washington National Opera does not monitor or control the privacy policies of third parties.
     
  • Any emails sent to you by Washington National Opera offer you the option to be removed from the emailing list. You may request to be removed from our mailing or phone list at anytime. Also, you can edit personal information in your account with us, specifically your name, address, phone number, interest preferences and contact preferences using an option from the emailing or by contacting us at the phone number or mailing address listed at the end of this document.

2. Personal Information of Children

We do not solicit personal information from children. Sites specifically geared toward children will not request any personal or contact information. You must be 13 years of age or older to register for an online opera account, Generation O or any other registration services.

3. Technology

We may use “cookie” technology. A cookie is a small amount of data sent by our website and stored on your computer's hard drive that our site can read and which helps us keep track of how you use our websites. Many web browsers automatically accept cookies by default, but contain an option for you to turn off the cookie acceptance if you prefer. If you turn off acceptance, there may be some features of our website that will not be available to you and some webpages may not display properly. We do not allow unrelated third parties to set cookies via the Washington National Opera website.

Washington National Opera does use electronic images known as Web beacons to monitor the activity of this website or email messages. Used in combination with cookies, a Web beacon is an often-transparent graphic image, usually no larger than 1 pixel x 1 pixel, which is placed on a website or in an email that is used to monitor and track behavior of the user visiting the Web.

4. Links

Our website may include links to other websites. We do not control the privacy policies of the destination sites. Once you leave our servers (you can check where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the site's homepage, you should contact the manager of that site for more information. Washington National Opera is not responsible for the privacy practices or the content of websites other than the Washington National Opera website.

5. Security and Disclaimer

Although we use security that we believe to be appropriate to protect your personal information, we do not guarantee that our security precautions will protect against, and we expressly disclaim any liability for, any loss, misuse, or alteration of your personal information.

6. Changes to this Privacy Policy

Washington National Opera may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address that you have provided us or by placing a prominent notice on our website.

7. Questions and Suggestions

If you have any questions or suggestions, you can contact us at:

Washington National Opera
2600 Virginia Avenue, NW, Suite 301
Washington, DC 20037
Email: info@dc-opera.org
Phone: 202.295.2420